Terms & Conditions
BY PLACING AN ORDER FOR PRODUCTS FROM MUOTOILUSTUDIO KATRIINA NUUTINEN (later in the text MKN) AND CHECKING THE TERMS ACCEPTANCE PHASE YOU AGREE TO BE BOUND AND ACCEPT THESE TERMS.
MKN retains full legal title of ownership to the ordered Products until it has received your payment in full.
Nature of our products
Please note that due to the nature of materials and production methods our products may vary by colour and finalizing from the photos of the products and orders made earlier.
All prices and charges on the pricelist are in euros, including VAT. The total cost of your order will be the price of the products that you order plus the applicable delivery charge and custom fees. Delivery charges are set up according to the destination of the delivery before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. Custom made orders require a 50% non-refundable deposit.
All the items in the pricelist will be shipped within 30 business days unless otherwise noted by us. The delivery of special orders and custom made orders are negotiated separately according to the order. Goods will be ready to ship within the lead time specified. Lead times begin with receipt of payment and order details. Goods will shipped when invoice is paid in full. We deliver “ex works”; therefore you bear all costs and risks of transport. In the event that you were unable to receive them (including your absence at the time of delivery), you agree to pay our reasonable additional fees for storage and redelivery, and an administration fee for re-arranging delivery. In such case we cannot accept any liability for loss or damage to products that remain in our custody and care. We make every effort to deliver goods within a reasonable timescale and preferably within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between you and us, and we shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Special orders and custom made combinations are not returnable, exchangeable or refundable.
We neither sell nor share your information with outside companies or third parties. When you purchase from our company, we collect your name, billing and shipping addresses, phone number, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
Complaints and questions
If you have any complaints or questions please do not hesitate to contact us (firstname.lastname@example.org) and we will do everything in our power to give the situation the attention it deserves. However, note that we have specific rules for merchandise devolutions.